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Quality Charter of OCO & Partners

Preamble

At OCO & Partners, we are committed to delivering consulting services of the highest quality, aligning our practices with the requirements of the European standard EN 16114. This charter defines the fundamental principles and commitments that guide our actions and ensure client satisfaction.

1. Commitment to Our Clients

  • We are dedicated to understanding the specific needs of each client and addressing them with tailored and innovative solutions.
  • Client satisfaction is at the heart of our concerns, ensuring transparency, active listening, and clear communication throughout all projects.

2. Professional Excellence

  • Our team comprises highly qualified and experienced consultants who benefit from continuous training to maintain a high level of technical and sector-specific expertise.
  • Each engagement follows a structured process, including a diagnostic phase, solution proposal, and rigorous support during implementation.

3. Compliance with Standards and Regulations

  • Our services adhere to the requirements of EN 16114, ensuring a methodical and quality-focused approach.
  • We also comply with applicable sectoral and regulatory standards, particularly in the field of cybersecurity.

4. Confidentiality and Integrity

  • We guarantee absolute confidentiality of all data and information provided by our clients, in line with our ethical commitments and regulations (e.g., GDPR).
  • We maintain complete independence in our recommendations, avoiding any conflicts of interest.

5. Innovation and Continuous Improvement

  • We commit to integrating innovative technologies and methods to adapt to the evolving needs of our clients and markets.
  • Our performance is regularly evaluated, and client feedback is collected to identify improvement opportunities and optimize practices.

6. Risk Management

  • We systematically analyze risks inherent to each mission and implement appropriate mitigation measures.
  • We support our clients in identifying and managing risks specific to their industry.

7. Social and Environmental Commitment

  • We promote environmentally friendly practices by minimizing our ecological footprint, particularly through the use of digital tools and paperless processes.
  • We uphold diversity and inclusion within our organization and in our relationships with stakeholders.

8. Monitoring and Evaluation

  • Each engagement undergoes regular monitoring, with performance indicators (KPIs) used to measure progress and achievement of objectives.
  • At the end of each mission, an evaluation is conducted with the client to ensure satisfaction and document lessons learned for future collaborations.


This charter embodies our values and commitment to our clients, collaborators, and partners. By adopting it, we affirm our dedication to maintaining a high level of excellence and actively contributing to the success of our clients’ projects.